Using Information About You
Maintenance & Care
Waldoch is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information that you share.
|Collecting Information||When you purchase or order a product, subscribe to a service, request catalogs, or participate in surveys, contests or sweepstakes, etc., we ask you to provide information about yourself such as your name, address, telephone number, email address, credit card information, etc. Whether you have provided us with information or not, when you visit our website, our web server automatically recognizes your domain and other non-personal information about your visit, such as information about what pages have been viewed, time of visit, browser type, etc.
|Using Information About You||
We use the personal information that you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of new products, services and offers, and providing your with information from and about Waldoch.
If you supply us with your postal address you may receive periodic mailings from us with information about new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided below, e-mailing us at the email address below, or writing to us at the mailing address listed below.
If you supply us with your telephone number you may receive telephone contact from us with information regarding pending orders, quote requests, new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by contacting us via the information listed below. Waldoch will never share, rent or sell your telephone number to any other company or organization.
In certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Waldoch or to others. We may also disclose your personal information when we believe that the law requires it.
Waldoch will never share, rent or sell your email address to any other company or organization. The use of your email address is strictly for internal business use. We may, on occasion, use your email address to confirm orders, requests or quotes, answer questions and respond to customer service related issues. We may also send you periodic newsletters, and product and promotional information related to our products and services.
If you do not want to receive non-transactional email from us in the future, please let us know by sending us an email at the address below, calling us at the telephone number below, or writing to us at the address listed below.
We also may market certain third party services through our site. If you accept the offer, we will pass your relevant personal information, including name and credit/debit card number to that third party.
When we transfer and receive your personal information, we do so via secure server connections. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
Credit Card purchases are made under the protection of a secure gateway that is triple encrypted to protect your personal information.
At Waldoch Custom Centers your satisfaction is our priority. If an item that you purchased from us does not meet your expectations, return the item within 30 days of your purchase and a refund, exchange of product, or repair (when applicable) will be offered, except in cases where the part is painted, hydrograpic application or it was a special order part. Pre-fit parts prior to painting.
Please note the following requirements for all returns.
|Maintenance and Care||Various aftermarket products require additional care, adjustments and maintenance. Follow manufacturers recommendations on all products purchased. A Waldoch representative can instruct you on most features of care.|
Waldoch Crafts & Customs, Inc.
13821 Lake Drive
Forest Lake, MN 55025